Royal Leamington Spa Rehabilitation Hospital

Royal Leamington Spa Rehabilitation Hospital 2022-06-22 Person 5 5 0

I have been suffering with terrible back pain for nearly 2 years. I was assessed at SWIMS in Leamington Spa by Dr. Robert Weddell.

Nothing could improve my experience today

Royal Leamington Spa Rehabilitation Hospital 2022-06-12 Person 2 5 0

No communication pathway exists between staff and carers / NOK where the patient is unable to effectively communicate. Staff Managers need to promote procedures to ENSURE that NOK are fully informed of all procedures / processes and updates re their loved ones. As there exists a booking system for visitors, the staff who are responsible for managing the care of an individual patient, could facilitate a 5 minute two way update daily. Alternatively a communication book could be produced for each patient where communication is a barrier. It appears to be an inconvenience to track down the appropriate member of staff at the end of a session to gain relevant updates.

Staff should not need to be TOLD by the patient's NOK that an assessment of support needs 3 days following an intercranial bleed should be made PRIOR to leaving them to manage their own food with no supervision. It is distressing for NOK and humiliating to a patient who, prior to this health incident was an engaged well educated, highly articulate and professional person, to find them trying to feed himself with the wrong end of a fork!!! This was pointed out to the Ward Manager at the time. Only after following this up at the later visiting session was the patient 'red trayed' and comments re feeding and offering a urinal bottle 2 hourly to prevent incontinence, taken on board. Staff are surely aware that all patients will potentially return home to their NOK and any opportunities for collaboration should be embraced and extended.

Royal Leamington Spa Rehabilitation Hospital 2022-06-10 Person 5 5 0

Everything I was told and discussed with Roger was most satisfactory and a clear plan was put in place to see if it can reduce my pain and discomfort. I was even given a website so I can start doing exercises at home before I start physio. I also know that if the exercise and physio is not solution I will be directed to whatever is the next step

From my experience there was nothing that could of been done better

Royal Leamington Spa Rehabilitation Hospital 2022-06-08 Person 4 5 0

Royal Leamington Spa Rehabilitation Hospital 2022-06-08 Person 5 5 0

The care and help were excellent. With the exercise given I have regained most of the movement and a lot of the strength in my shoulder. I couldn’t have had better care, help and attentive.

There was nothing that could have been done better.

Royal Leamington Spa Rehabilitation Hospital 2022-06-08 Person 5 5 0

Fantastic service and treatment and { }.

Royal Leamington Spa Rehabilitation Hospital 2022-06-08 Person 5 5 0

Everything was explained.

Royal Leamington Spa Rehabilitation Hospital 2022-06-01 Person 5 5 0

The receptionist, volunteer and specialist whom I saw were all very friendly. The latter did not rush me or make me feel I was wasting his time - he explained things in an appropriate way.

Nothing

Royal Leamington Spa Rehabilitation Hospital 2022-05-31 Person 5 5 0

Attentive and efficient treatment.

Royal Leamington Spa Rehabilitation Hospital 2022-05-31 Person 5 5 0

Staff were professional, good time keeping very proactive in terms of exercise and provision of necessary equipment.

We often had 2 visits- physic and OT { } the same day- my wife find their very visiting of times. Better angle visits a separate days.